Advantages and disadvantages of buying items from mail order catalogues
Catalogues are a great way to find and obtain rare and unusual tools. However some of the “specialist” catalogues, marketed for elderly and disabled people often charge a large premium or misrepresent the features of a standard tool that was not especially designed for this particular purpose. Take care when buying this way and if you experience any problems contact your local trading standard office for advice.Another frequent problem with sleekness, mass market, mail order catalogues is that the photographs often “overstate” the quality or function of a tool. It is amazing what a professional photographer can do to create a desirable image. On top of the price of the tool don’t forget to add the postage. On heavy items such as forks and spades this can be considerable. On the other hand it is very convenient to have your bulky wheelbarrow delivered for £5 if you don’t have a big car. Also, you are billed for products you have not received the product is significantly different than the advertisement, you receive merchandise you did not ask for; or the merchandise is not received in a reasonable period of time.If you do have a problem with a tool from a mail order catalogue in the first instance contact or return it to them. Once a reasonable time has passed or the tool is out of warranty it is better to contact the manufacturer. All goods sold must be “fit for purpose” but the length of time that the item should remain fit for, depends on what it is. For example a cardboard plant pot cannot be expected to last as long as a steel spade.