Business in France

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VILNIAUS KOLEGIJA

BUSINESS MANAGEMENT FACULTY

DOING BUSINESS IN FRANCE

IB15B group student

Vardenis Pavardenis

Lecturer

Vardenis Pavardenis

Vilnius, 2016

CONTENTS

INTRODUCTION..............................

BASIC FACTS..............................

GREETINGS AND COMMUNICATION STYLE.....................

TU AND VOUS..............................

OTHER SIGNS OF RESPECT..............................

PERSONAL SPACE & TOUCHING.............................

EYE CONTACT AND MANNERS..............................

VIEWS OF TIME..............................

BUSINESS CARDS..............................

MEETINGS AND NEGOTIATIONS.............................

IT DOESN’T HURT TO BE ELOQUENT..........................

APPRECIATE THE FOOD, ENJOY THE LUNCH HOURS.................

BE PREPARED FOR A CULTURAL EXCHANGE......................

BUSINESS DRESS CODE..............................

GIFT GIVING..............................

GESTURES..............................

CULTURAL TABOOS..............................

SUMMARY..............................

REFERENCES..............................

DOING BUSINESS IN FRANCE

1. INTRODUCTION

Footwear company „Žygio batai“ is planning to expand to France and acquire new company called „Sigismond chaussures“. As we all know, the country has different traditions, et

tiquette and manner. France in general is very different from Lithuania or any other baltic country. So, in order to succeed before we enter to the France market we need to meet with their traditions. That is why I have made a research about doing business in France.

2. BASIC FACTS

-The official name of France is the French Republic.

– Official language – French.

– The capital and largest city is Paris, also known as “City of Lights”

– France’s population is 65 million people.

– France is the world’s leading tourist de

estination in terms of visitor numbers ahead of the USA and China, averaging more than 80 million per year.

– There are already 20,000 foreign business with offices in France, accounting for around 2 million employees. 1

3. GREETINGS AND COMMUNICATION STYLE

In much of the European Union, En

nglish is the language used for international business dealings. In France however, the situation is rather different. The French are extremely proud of their language, and there may not be another culture that so regards the language it speaks as such a symbol of the country itself. Begin the greeting by shaking hands, and note that the French typically shake quicker and less firmly. Avoid first names, instead using their surname. French people often introduce themselves surname first, so pay close attention when you’re shaking hands. It is no secret to anyone that in France, the only way to say hello is by using their national language, for example: foreigners do not say „Hello“, they say „Bonjour“. For French people, in
naptitude to say „Bonjour“ or to know other basic French phrases is a huge insult and their culture contempt. However, if there was no time to learn the language, least that can be done is an apology for lack of fluency early on.  International business colleagues will appreciate the effort, and the conversation will then likely switch to English or a hybrid of the two languages.

French puts a premium on individuality, which allows for both freedom of opinion and very se

eparate social and personal lives. This same principle extends to a cultural mistrust of uncertainty in business, with strict attention to rules and regulations allowing everyone to know their place even as friendships within a set social circle prove intimate and incredibly long-lasting.

French businessmen and women like to keep things formal to start, adhering to that strict distinction between the personal and private on the one hand and the public and professional on the other. Do not interpret such strict professionalism however, to mean that the French do not appreciate expressing oneself. The French communication style, like its rules of attire, focus on classiness over flashiness, and this is a good rule to follow. (Melanie Jones, 2011)2

4. TU AND VOUS

The main difference between French and English verbal communication styles is the 2nd person pronoun. In English, there is only “you” to represent the second person who you are talking with. On the other hand, in French, there are two words of 2nd person pronoun to use in different occasion which are “Tu” and “Vous”. Tu is used when you talk with only one person while Vous is used when talking with two or more people. Using wrong pronoun will generate the ne

egative look. Beside, “Tu” can be used with people you familiar with such as friends or family and “Vous” can be used with people you don’t know or people in higher position. (Kelly, n.d.)3

 

5. OTHER SIGNS OF RESPECT

In French culture, it is polite to call someone you don’t know well madame, mademoiselle or monsieur. For example, when you’re asking direction from stranger or when you’re asking someone to do a favor for you. Moreover, you should put the word “please” in the sentences or else the French might consider you as rude. (Kelly, n.d.)3

6. PERSONAL SPACE & TOUCHING

Another question is how to behave in a meeting with somebody or during the discussions. In Eastern Europe, kissing or touching is inadequate and is not seen very often, but in France greeting is included with handshakes and kisses, though this move should be initiated by a female coworker first if you are male. When they say hello or goodbye, they will kiss on both cheeks, start with right cheek. However, there is no real contact between lips and cheeks while kissing. People from other area of French might have different tradition for kissing, they might do it one, three, or four times. After the greeting, the ap

ppropriate amount of personal space between you and your business colleague should be an arm’s length or a bit closer. (Melanie Jones, 2011)2

7. EYE CONTACT AND MANNERS

As with every culture, the French respond to certain physical cues that indicate respect or competence. Maintaining direct eye contact while speaking for example, makes for a good first impression, and correct posture and keeping your hands out of your pockets are musts. However, if you stare at someone for too long, it’s not polite also. Therefore, a quick glance with smile is enough. (Kelly, n.d.)3

8. VIEWS OF TIME

In France it is vital to ensure that you make appointments for both business and social occasions. It is not acceptable in France to ‘drop in’ on someone unannounced and such conduct will be taken as an act of rudeness, whatever the occasion. While you should strive to be punctual, you will not be considered to be late, should you arrive ten minutes after the scheduled time.

Punctuality is treated quite casually in France, although there are some regional differences, the further South you go the more casual the approach to time is. The French themselves have a very relaxed attitude when attending appointments t. . .

Avoid gum chewing, snapping your fingers, or slapping your palm with your fist, as these habits are considered vulgar. Also, never make an okay sign with your fingers, as in France this symbol means nothing or zero. To show approval, simply raise your thumb. 3

CULTURAL TABOOS

In France there are a number of issues that are considered inappropriate and that you should be aware of in order to avoid insulting your French counterparts and showing disrespect for their views and values:

Don’t start a conversation in English, try to speak French even if your language knowledge is limited, you will increase your chances of a positive business meeting.

Don’t ask “how much is your salary?”

Do not shake hands if you are exchanging ‘la bise’ – the kiss on the cheek, which is done at least twice.

Do not address anyone with “tu” – which is the informal term for ‘you’ use “vous” instead.

Try not to call or meet anyone during their lunch break 12 till 2pm – unless you have been invited for a lunch meeting.

Typical discussion topics do not include your wealth – showing off your wealth is considered bad taste.

French organisations are very hierarchical and communications across these lines can be a time consuming process, if you want to speak to the manager, speak to them directly.

Chewing gum in public is considered vulgar.

Keep your hands out of your pockets when in public.

Slapping an open palm over a closed fist is offensive to the French.

Snapping fingers is also considered offensive.

It is extremely bad manners to ask a French individual about his political leanings or how he voted. You can enquire however about the political system or public opinion about political leaders.

Do not criticize Napoleon, since he represents a part of the French spirit.

Refrain from using any standard conversation openers such as, ‘What do you do?’

Politeness is of the utmost importance to the French. Any rudeness will not be easily forgotten or forgiven. 6

SUMMARY

Doing business in France is a challenging and exciting affair. However, this is dependent on those doing business there preparing themselves for cross cultural differences and approaching situations with an open-mind through appreciating differences in etiquette, approach and style in business. 7 Remember that French are straightforward and if you accidently make mistake talking with them or even when greeting with each other, the situation and the approach of French can suddenly turn to very unpleasant and inhospitable. Also, do not forget cultural taboos before going to France and always take some time to inquire about region culture in which you travel.

REFERENCES

https://www.todaytranslations.com/doing-business-in-france 2016-03-05

http://www.ibtimes.com/doing-business-france-8-cultural-cues-make-or-break-deal-368258 2016-03-05

https://sites.google.com/site/thecultureoffranceandthailand/communication-style-1 2016-03-05

http://businessculture.org/western-europe/business-culture-in-france/business-etiquette-in-france/ 2016-03-05

http://www.worldbusinessculture.com/French-Business-Communication-Style.html 2016-03-05

http://businessculture.org/western-europe/business-culture-in-france/ 2016-03-05

http://www.kwintessential.co.uk/etiquette/doing-business-france.html 2016-03-05

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